First, we want to thank you for shopping at Hynes Bay Outdoor Products. While we strive to offer only products that we’ve tested and believe you will be happy with, we would be glad to help you if you are not satisfied with your purchase from our store.
Please keep your receipt or original proof of purchase. With this receipt, you have up to 30 days to return unopened merchandise in its original condition and packaging, no questions asked. Our exchange period for unopened items is extended for Father’s Day (up to 14 days after Father’s Day), Mother’s Day (up to 14 days after Mother’s Day), and 14 days after Christmas (because we know there are people who shop early…and we think that should be rewarded).
Returns can be sent to: Hynes Bay Outdoor Products, 312 Southcross Rd, Georgetown, TX, 78628 USA. Please also email us at firstname.lastname@example.org to let us know to watch for it.
Once we receive your item and have determined that it is in the same condition as when it was delivered to you, we will issue you a refund (to your original method of payment) for the price of your purchase and any applicable taxes. Unfortunately, we cannot refund you for your shipping.
If we approve your refund, we will let you know by email and you should see your refund soon after that, depending on your card issuer’s policies. If you haven’t seen your refund within 14 days of our email, and you’ve checked with your bank and card issuer, reach out to us at email@example.com and we’ll see if we can help.